FAQs

How to Order

You can order  your new amazing shoes via our contact link, please send us a message about your design, we will  go through the process and how you would like your design to be. From there we will send an invoice via PayPal

Pricing

The price of your shoe is dependant on the detailing:

  •  The more detail of the shoe, the longer it takes to design so this will have to charged at a higher rate

  • As fashion changes so does the price - rare colours and different brands of shoe will have an impact on your quote.

  • Delivery: UK: £5.50 EU £12.50 Rest of The World £17.50

Your quote will be giving once the design has been chosen.

Delivery

All of our bespoke shoes are made to order, we aim to have your design completed within 2 weeks this is dependent on the style of the shoe and the detailing. If there is a delay will will notify you via text or email

All deliveries will be sent via Royal Mail 1st class recorded delivery. 

All international deliveries will be sent via royal mail - tracked & signed for. Delivery times can vary due to the courier in each and every country 

SparklesByCharlie cannot be responsible for any delays with the delivery of your parcel. You will be given a tracking note number for each and every item 

Returns

Due to our bespoke designs we cannot accept returns or offers for exchanges so please make sure what you are ordering is absolutely correct. We will however give you a six month grace period, thus being if any crystals do decide to come away we will replace them FOC . Please remember these are not an everyday shoe and are very precious so pleae please look after them

We do not stock any designs, every shoe is a one off peice and takes a considerable amount of time to design

Yes you can send your own shoes to be   designed

If you have an old pair of shoes that need sprucing up or a new pair with your very own design then you can send them to us to be customised. Let us know the brand of your shoe and what you would like and we can quote you from there

Take care of your shoes

Please do not leave your shoes in heated areas, i.e direct sunlight or near radiators this will result in the glue softening, leaving your crystals to slide or worse falling of completely

To keep your crystals clean and sparkly please use a damp cloth or Vodka we have found thats keeps them sparkly. If any debris get's in between your crystals, use a slightly dampened cotton bud very gently, this should  loosen anything that's not wanted on your shoe. 

Please do not pick at any crystals as this will cause them to come loose and fall off. 

Every shoe that we send out will come with some spare crystals incase of any accidents that may occur

YES, your shoes are waterproof BUT do not put them through the washing machine just to be safe.

Home       Gallery       Weddings       FAQs       Testimonials       Contact       Shop

SparklesByCharlie

Mount Street, Battle TN33 0EG

sparklesbycharlie2019@gmail.com